Shipping & Delivery
We process orders Monday to Friday, and your order will usually ship within 1-3 business days of your order being placed.
If your order is being shipped to you via Australia Post we will email you a tracking number once it has been sent (please check your spam/junk folder if you do not receive one). If you have chosen Click and Collect we will email you once it is ready for collection.
If you select Express Shipping this means that we will ship your order via the Australia Post Express Service, it does not mean that we will process your order quicker. All orders are processed in the order in which we receive them.
If you have selected courier as your shipping option please be sure that Aramex or Couriers Please can deliver to you. If they don't, your order will be forwarded to Australia post for delivery and this will mean that your delivery will be delayed. Couriers cannot deliver to PO Boxes or Parcel Lockers.
Delivery times (as per Australia Post)
Australia (Australia Post)
- Standard Mail (3-7 business days)
- Express Delivery (Generally 1 business day within the Australia Post Express Post Network but this is no longer being guaranteed. Some regional areas may take longer. More information can be found on the Australia Post Website.) Please note that selecting Express Post does not mean that your order will be sent out quicker, it just means that when it is sent it will be via the Australia Post Express Post network.
Australia (Sendle via Aramex or Couriers Please)
Please note that couriers cannot deliver to PO Boxes or Parcel Lockers.
Delivery times will depend on the network in your area. If there is no delivery route in your area then the parcel will be forwarded to Australia Post for delivery which may add a week to your delivery times. Please only use if you know that either Aramex or Couriers Please deliver to your area.
INTERNATIONAL SHIPPING
International shipping is currently only available for UK, New Zealand and USA. Other countries may be added on a case by case basis. Once the package has left Australia is will be forwarded to the local postage service in your country (ie USPS or NZ Post) and you can continue to track it via their website.
New Zealand
- International with Tracking (8-12 business days) - You will be emailed a tracking number and will be able to check the progress of your package, the tracking information is updated each time the package is scanned in each location it passes through.
- International Express with Tracking (4-8 business days) - This is the fastest international shipping that we offer. You will be emailed a tracking number and will be able to check the progress of your package, the tracking information is updated each time the package is scanned in each location it passes through.
Please note that once a packages enters the New Zealand it becomes part of the NZ postal network and Australia Post has no further control over the package.
International (USA)
- International with Tracking (6-10 business days) - You will be emailed a tracking number and will be able to check the progress of your package, the tracking information is updated each time the package is scanned in each location it passes through.
- International Express with Tracking (4-8 business days) - This is the fastest international shipping that we offer. You will be emailed a tracking number and will be able to check the progress of your package, the tracking information is updated each time the package is scanned in each location it passes through.
International (UK)
- International with Tracking (6-12 business days) - You will be emailed a tracking number and will be able to check the progress of your package, the tracking information is updated each time the package is scanned in each location it passes through.
- International Express with Tracking (4-8 business days) - This is the fastest international shipping that we offer. You will be emailed a tracking number and will be able to check the progress of your package, the tracking information is updated each time the package is scanned in each location it passes through.
We can only ship to VAT registered customers in the UK. The customer will be responsible for accounting for any VAT due on their VAT Return using a ‘reverse charge’ procedure. Click for more information on Business to business sales to UK VAT-registered customers.
More information on International delivery times can be found on the Australia Post Website. Please note that your order may be subject to duty/tax on arrival in your country, these fees are outside of Voodoo Bag Hardwares control. If you are unsure of the duty/tax threshold on imported goods for your country please look it up on your local governments customs website.
Please note that once a packages enters a foreign country it becomes part of the local postal network and Australia Post has no further control over the package.
Add to An Existing Order
If you forget to order something and need to add to an item/s to an existing order please follow the steps below. Please be aware that we will not automatically merge multiple orders if you do not contact us to do so. Follow these steps for adding to your order from either voodoobaghardware.com.au or on voodoorabbit.com.au
1. Get in touch with us as soon as possible to say you want to add to your order
2. Place your additional order online with the extra items you want to add to your original order.
Now this is the important bit - select the same Shipping Option as your original order (that means if you selected Standard Parcel Post for your first order, select Standard Parcel Post for your additional order - if you selected Express Parcel Post for your first order, select Express Parcel Post for your additional order)
3. Email/call to let us know you have placed your additional order.
4. We combine your orders. If you have paid too much shipping we refund you the difference. These steps streamline processing your orders so your order can be sent to you as quickly as possible.
Turnaround times on orders can vary from between a few hours to a day or so depending on the amount of orders we receive. So it is important to get in touch with us soon as possible if you need to add to your order. There may be times when your order is already processed and we may not be able to add to it.
There will be a $3 processing fee for merging orders, applicable on each subsequent order.
Returns & Replacements
Please contact us within 7 days if there is a problem with your order. We quality check all items prior to shipping. We will exchange or refund, if your item is faulty or not what you ordered, however we do not provide refunds if you change your mind. All faulty / incorrect goods must be returned prior to refund / exchange.
If you have ordered the incorrect item we can exchange the item for another but the customer is required to pay the cost of postage to send the item back to us (in a saleable condition, with all packaging intact) and for the replacement item to be reshipped.
Undelivered Orders
Please ensure that your shipping address is correct, our shipping labels are automatically generated by our shipping system to match this address. We take no responsibility for incorrect address on orders.
Australia Post charges us for all items that are returned to us, so if your item is returned to us due to incorrect address details provided or non-collection (from post office or parcel collection boxes) you will have the following options. Refund of goods, less the cost or shipping -or- the order can be resent upon payment of additional postage costs. Alternatively you can place an addition order and we can resend the item with the new order and only charge you for any additional shipping charges not covered by the postage of the new order.